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For information on Exactix, to submit a question about Exactix, or request access to Exactix, please visit My.DigSafelyNewYork.com and click on Exactix Support for Excavators or Exactix Support for Member Utilities. These portals will grant you access to fill out support requests based on your specific Exactix needs so that you may be assisted in an efficient and effective manner. Dig Safely New York, Inc. has launched its new one-call platform, Exactix, on July 23, 2020. This system is used for online Location Request submissions, Location Request management, responding to Location Requests, managing Service Areas, and more.
For stakeout requests for a pending excavator/dig, please call 811 or log into your Exactix account. To place a Location Request in the New York City/Long Island area please call 1-800-272-4480.
To contact Dig Safely New York's administration line, please call 315-437-7394.
For all other inquiries, please fill out the form below.