I-Notice Entry Stats for June 2008 to July 2008

Stats generated 07/01/08 08:00:11 AM

	Month	YTD
Total tickets taken	48513	219788
Total Regular tickets	42379	187829
Total 5xx tickets	8908	42124
% 5xx / Reg	21%	22%
% 5xx / Total	18%	19%
Total 560 tickets	1878	9978
% 560 / 5xx	21%	23%

Tallies by Company	Total	Regular	Web	%reg/tot	%web/tot	%web/reg
ALLTEL CENTRAL	0	0	0	0%	0%	0%
With Done Fors	0	0	0	0%	0%	0%
BUCKEYE PIPELINE CO	35	33	0	94%	0%	0%
With Done Fors	35	33	0	94%	0%	0%
CENTRAL HUDSON GAS & ELECTRIC	184	127	50	69%	27%	39%
With Done Fors	284	199	50	70%	17%	25%
CITY OF ROCHESTER	249	229	0	91%	0%	0%
With Done Fors	434	412	0	94%	0%	0%
CON EDISON	217	58	0	26%	0%	0%
With Done Fors	987	552	76	55%	7%	13%
CON EDISON (GAS)	217	58	0	26%	0%	0%
With Done Fors	987	552	76	55%	7%	13%
ERSC INC	27	22	0	81%	0%	0%
With Done Fors	27	22	0	81%	0%	0%
FRONTIER COMMUNICATIONS A CITI	58	54	0	93%	0%	0%
With Done Fors	264	244	28	92%	10%	11%
METROPOLITAN WATER BOARD	0	0	0	0%	0%	0%
With Done Fors	0	0	0	0%	0%	0%
NATIONAL FUEL GAS	670	413	174	61%	25%	42%
With Done Fors	903	601	244	66%	27%	40%
NATIONAL GRID	2795	2204	1235	78%	44%	56%
With Done Fors	3832	3107	1384	81%	36%	44%
NYSEG	809	672	315	83%	38%	46%
With Done Fors	1443	1239	523	85%	36%	42%
OBRIEN & GERE	10	6	0	60%	0%	0%
With Done Fors	11	7	0	63%	0%	0%
ORANGE & ROCKLAND UTILITIES	435	304	89	69%	20%	29%
With Done Fors	660	462	89	70%	13%	19%
RG&E	40	9	9	22%	22%	100%
With Done Fors	375	324	251	86%	66%	77%
TENNESSEE GAS PIPELINE	2	2	0	100%	0%	0%
With Done Fors	2	2	0	100%	0%	0%
TEPPCO	0	0	0	0%	0%	0%
With Done Fors	0	0	0	0%	0%	0%
TIME WARNER CABLE	9	6	0	66%	0%	0%
With Done Fors	1197	1167	399	97%	33%	34%
VERIZON	198	144	9	72%	4%	6%
With Done Fors	1556	1272	77	81%	4%	6%

Aggregate	5955	4341	1881	72%	31%	43%
With Done Fors	12997	10195	3197	78%	24%	31%

Web tallies include only those tickets that were completed without any intervention from call center staff. Most training tickets will not be counted as web entries.

Done Fors are based on a best-guess matching of junk in each ticket's "Work Done For" field to a known company name, or to a closely spelled butchering thereof.

I-Notice Entry Stats for June 2008 to July 2008

Tallies by Company